TechOps Lead Contract (Azure)

Location: United Kingdom; flexible hybrid and remote working options are available, with occasional travel to client sites or hirify.global offices when needed. Office hubs are in Edinburgh, Leeds, Manchester, London and Bulgaria.

Company

hirify.global is an AI-native consulting partner that builds digital products, services and AI solutions with clients including PayPal, adidas, NatWest, FanDuel and Money Saving Expert.

What you will do

• Lead and coach 5+ TechOps engineers on a client engagement, owning work intake, triage, prioritisation and delivery.
• Establish operational and managed-service patterns in JIRA Service Management, including categorisation, SLAs, escalation paths and L2/L3 responsibilities.
• Drive incident, problem and change management, technical escalation, root-cause analysis and permanent fixes.
• Define short- and long-term roadmaps, align senior stakeholders, and coordinate with Development, CI/CD, Platform, DevSecOps and infosec teams.
• Improve platform reliability through backup and restore testing, disaster-recovery readiness, ELK observability, runbooks and vulnerability remediation.
• Modernise the inherited Azure estate and introduce pragmatic service-desk automation and AI-assisted, reviewed tooling.

Requirements

• 10+ years of experience in TechOps, infrastructure, SRE or production operations, including leading or running an operations team.
• Experience owning intake, triage and prioritisation for a managed-service or production-operations team, with incident, problem and change management experience and ITIL familiarity.
• Strong hands-on production experience with Azure and RHEL.
• Proven production support experience with Java microservices and middleware.
• Strong debugging, incident-handling and root-cause-analysis skills, including taking unfamiliar problems from symptoms to root cause.
• Working knowledge of Terraform, GitHub Actions and Ansible.
• Experience in gaming or another regulated, high-availability digital sector.
• Experience leading and enabling engineers in a 24/7 operations team, including maintaining a sustainable on-call rota.
• Consulting mindset, strong communication skills with senior stakeholders, a forward-thinking approach to AI and service-desk automation, and experience designing service-management workflows such as JIRA.

Nice to have

• Experience taking over and stabilising an inherited or poorly documented estate.
• Working knowledge of JVM observability.

Culture & Benefits

• Flexible working with hybrid and remote options.
• Flexibility focused on impact, collaboration, client time and focused work rather than rigid rules.
• Supportive, friendly culture with investment in professional and personal growth.
• Occasional travel to client sites or hirify.global offices may be required.

Hiring process

• Talent Acquisition Team call followed by a role-specific capability interview.
• Depending on the role, the process may also include a short presentation, practical or technical task, or values-focused conversation; details are provided in advance.