IT Solutions Engineer (Healthcare AI)

Location: On-site at the Stockholm office, Sweden.

Company

A fast-scaling health-tech company building clinician-focused healthcare software, including medical notes and workflows.

What you will do

• Lead complex post-sales technical investigations with customer IT teams and partners, owning communication and next steps through resolution.
• Troubleshoot Windows clients, app deployment, virtual desktops, browsers, network policies, integrations, sign-in, and audio devices.
• Use logs, environment checks, and test setups to isolate causes and provide engineering teams with actionable reproductions of product issues.
• Coordinate fixes across customer, product, and engineering teams, then verify outcomes in the customer environment.
• Review customer environments for go-live readiness and identify technical risks early with Enablement, Medical Operations, and Customer Success.
• Convert recurring issues into troubleshooting guides, scripts, diagnostics, and product improvements.

Requirements

• Hands-on experience in a customer-facing technical role such as post-sales solutions engineering, technical support engineering, or IT infrastructure, ideally in B2B SaaS or healthcare IT.
• Hands-on Citrix experience, including policies, virtual channels, and device redirection.
• Strong Windows and enterprise IT fundamentals, including software deployment, devices and drivers, group policies, and Remote Desktop, plus working knowledge of browsers and networking.
• A methodical approach to unfamiliar problems: forming hypotheses, testing them, reading logs, and documenting findings.
• Basic scripting skills, for example with PowerShell or Python, for checking environments, automating tests, or analysing logs.
• Clear communication with IT administrators, clinicians, and engineers, with the ability to coordinate investigations while retaining ownership.
• Patience and persistence with problems that take more than one call to solve.
• Working proficiency in English.

Nice to have

• Experience with IGEL, VMware Horizon, Azure Virtual Desktop, or Windows 365.
• Experience with EHR systems, healthcare IT, or integrations between clinical systems.
• Experience with audio equipment, including microphones, Philips SpeechMike dictation hardware, conference systems, or room acoustics.
• Knowledge of browser and network configurations, including extension policies, microphone permissions, proxies, and firewalls.
• Experience with macOS, iOS, or Android in managed environments.
• Experience with enterprise sign-in, including Microsoft Entra ID and SSO.
• Experience building with agentic engineering.
• Additional European languages, such as German or French.

Culture & Benefits

• Primarily office-based collaboration at the Stockholm headquarters, with team meetings, social events, and off-sites in Sweden.
• Competitive salary, company stock options, pension program, and private medical insurance.
• 30 days of paid vacation per year and generous parental leave top-up.
• 5,000 SEK wellness allowance plus an additional 6,000 SEK yearly for other health-related initiatives.
• Mental health support through Mindler and social team-building activities.
• Opportunity to contribute to healthcare products alongside specialists in AI, healthcare, and engineering.

Hiring process

• Screening interview with Talent Acquisition.
• Follow-up interview with a Team Lead.
• Home case and presentation at the Stockholm office, including lunch and an opportunity to collaborate with the team.
• Continuous selection process; applications should include a CV in English. A background check is conducted before hiring.