Outcomes Architect (AI)

Location: Sydney, Australia; hybrid

Company

Notion is a collaborative AI workspace combining knowledge, projects, meetings, and AI tools for individuals, teams, and companies.

What you will do

• Drive workflow adoption and value realization across a book of named accounts.
• Contribute to predictable renewal and expansion pipeline, including ownership of flat and at-risk renewals.
• Partner with Solutions Consultants, account owners, Services, and other teams on account strategy and complex implementations.
• Define mutual success plans, conduct business reviews, and demonstrate ROI to executive stakeholders.
• Facilitate use-case consultations, continuous solutions design, and workflow expansion opportunities.
• Help build and deliver Outcomes Architect programs that generate customer and business outcomes at scale.

Requirements

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into implementation plans.
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows without building them for customers.
• Commercial awareness and ability to partner on renewal risk, expansion potential, and account strategy.
• Ability to design workflows that drive usage-based consumption and connect adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management skills across success plans, timelines, risks, and customer commitments.
• Agency, urgency, customer empathy, and ability to structure ambiguous problems into working systems.
• Strong interest in AI and active experimentation with new tools and ways of working.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts and returning customers to a clear value path.
• Experience partnering in shared account ownership models with sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Culture & Benefits

• Hybrid work arrangement in Sydney, Australia.
• Notion emphasizes craft, durable products, human-centered collaboration, and intellectual curiosity.
• Employees are expected to use AI as a practical collaborator; deep AI expertise is required only where explicitly stated.
• Notion is an equal opportunity employer and provides reasonable accommodations during the application process.

Hiring process

• Submit an application through the “Submit Application” process and acknowledge Notion’s Global Recruiting Privacy Policy.