Customer Onboarding Specialist (AI SaaS)

Location: Remote (any location); working hours must overlap with customers' time zones.

Company

hirify.global is an AI-powered business messaging platform for managing customer conversations across chat, calls, and email, serving businesses in over 127 countries.

What you will do

• Collaborate with customers to understand their goals, use cases, and needs, and maximize the value of the hirify.global platform.
• Translate customer pain points into clear, result-driven goals and guide customers through a smooth onboarding experience.
• Set up channels, AI Agents, and automations so customers can handle leads effectively.
• Act as the point of contact for customer issues, ensuring timely resolution and strong stakeholder relationships.
• Monitor customer satisfaction and platform usage to support retention and identify growth opportunities with Sales and Customer Success.
• Share customer feedback and insights with internal departments to support product improvement.

Requirements

• 2+ years of B2B SaaS experience in customer onboarding, implementation, or Customer Success.
• Experience working with international customers and global accounts.
• Strong communication skills in Portuguese and English.
• Ability to uncover customers' underlying objectives, address concerns, and translate problems into result-driven goals.
• Proficiency in optimizing complex business processes and familiarity with business messaging platforms, CRM systems, and Customer Success tools.
• Curiosity about AI and willingness to set up and test AI Agents for customers.
• Confidence in technical conversations involving APIs, webhooks, and integrations, with the ability to quickly learn the software.
• Empathy, organization, self-direction, and the ability to manage multiple customers in parallel.
• Ability to work hours that overlap with customers' time zones.
• Agile teamwork, interest in digital transformation, and enthusiasm for a fast-paced start-up environment.

Culture & Benefits

• Globally distributed, collaborative, and inclusive culture focused on solving customer problems, direct communication, ownership, and mutual support.
• Flexible working environment and working hours, wherever you are based.
• Virtual team events and online game sessions.
• Competitive compensation package.
• Mental health allowance.