Software Onboarding Manager (B2B E-commerce)

Location: Brazil; remote

Company

hirify.global is a customer marketing platform for Shopify brands, offering Reviews, Referrals, Quizzes, Loyalty, and Surveys to support brand advocacy and customer lifetime value.

What you will do

• Own enterprise brand launches from sales handoff and kickoff through go-live and handoff to Customer Success.
• Create launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys, tailored to customer goals, technology stacks, and retail calendars.
• Guide setup, data migration, theme customization, integrations, training, and first-value delivery.
• Coordinate with Solutions Engineering on custom builds and APIs, including writing clear requirements.
• Partner with Sales, Account Executives, Customer Success, Product, Marketing, and Support throughout the launch lifecycle.
• Build templates, checklists, and playbooks for complex enterprise onboarding.

Requirements

• 5+ years of experience in customer onboarding, implementation, or project management at a B2B SaaS company, ideally with ecommerce brands or marketing and retention tools.
• Track record of leading complex, multi-stakeholder launches for larger customers on time and to a high standard.
• Strong project management and organizational skills, including planning, tracking, and prioritizing multiple launches.
• Technical comfort with CSV, HTML, and APIs.
• Knowledge of ecommerce technology stacks and metrics such as conversion, AOV, and repeat rate.
• Confidence working with senior marketing and ecommerce stakeholders and driving action plans to completion.
• Excellent written and verbal communication, with a resourceful, positive, and resilient approach.

Nice to have

• Familiarity with Shopify, especially Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront setups.

Culture & Benefits

• Full-time exempt individual contributor position with remote work from Brazil.
• Success is measured through hirify.global Product Expert certification, confident demos of all five products, and progressively independent enterprise launches.
• Responsibilities include building strong cross-functional relationships and contributing templates used by the team.