Fulfillment Specialist (Software Licensing)

Location: Costa Rica — Remote

Company

hirify.global develops an Intelligent Network Operations platform that helps enterprises manage, secure, and optimize network infrastructure through automation and AI-driven agentic operations.

What you will do

• Schedule, coordinate, track, and confirm hardware shipments in line with service-level expectations.
• Process software license orders by generating and sending license keys or entitlements and confirming customer receipt.
• Troubleshoot routine shipment, inventory, delay, and license-delivery issues; escalate complex cases to senior team members.
• Track fulfillment metrics including on-time shipments, backlog, and exceptions, and flag trends or concerns.
• Coordinate with Order Management, Finance, Warehouse, and Operations to align shipments with billing, inventory records, and customer commitments.
• Maintain fulfillment records, support audits, follow procedures, and suggest daily process improvements.

Requirements

• 0–2 years of experience in fulfillment, logistics, supply chain, customer service, or operations; internships and relevant coursework are considered.
• Associate's or bachelor's degree required.
• Strong attention to detail and accuracy in data entry and documentation.
• Good organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Willingness to learn fulfillment systems and processes is essential.

Nice to have

• Familiarity with ERP or order management systems.
• Exposure to software licensing or entitlement management.
• Proficiency with Excel or similar tools.

Culture & Benefits

• Full-time remote work from Costa Rica.
• Collaborative workplace emphasizing transparency, curiosity, respect, integrity, inclusion, and diversity.
• Professional development budget.
• Dedicated Wellness Days and Wellness Week.
• Lifestyle Spending Account and Employee Recognition Program.
• Health, financial well-being, and wellness benefits.