Senior Order Management Specialist with Spanish

Location: Łódź, Poland; hybrid work model at the Monopolis complex.

Expected salary range: PLN 82,500–137,500; performance-related 10% yearly bonus and language bonuses of PLN 800/1,000 gross depending on the number of foreign languages spoken.

Company

hirify.global is a Swiss-based global specialty chemicals company operating across Care Chemicals, Catalysts, and Adsorbents & Additives.

What you will do

• Coordinate the end-to-end order management process, including transport, customs, delivery, and shipment creation.
• Communicate with internal and external customers, warehouses, production, forwarders, and sales.
• Represent hirify.global professionally when working with Spanish-speaking customers.
• Resolve customer problems and incidents, manage complaints, and provide feedback and updates.
• Act as a two-way communication channel between customers and the organization.
• Correct and complete sales documents and support process improvement and automation projects.

Requirements

• Bachelor’s degree in Business, Logistics, or another relevant field.
• At least 3 years of experience in a Customer Service Desk, Logistics, Export, or Supply Chain area.
• Knowledge of the SAP SD module.
• Working competency in Excel, Word, and Outlook.
• Logical thinking and a multitasking mindset.
• Proactive customer approach and highly developed interpersonal skills.
• Creativity, an open-minded approach, and teamwork spirit.
• English at B2 level is required as the internal corporate language.
• Spanish at C1 level is required for working with customers.

Culture & Benefits

• Hybrid work at the wheelchair-accessible Monopolis complex in Łódź.
• Internal and external training and language courses.
• Multisport card, private Medicover healthcare, additional life insurance, corrective eyeglasses reimbursement, and restaurant discount card.
• Relocation package adjusted to the current location.
• Integration events, Social Team initiatives, and charity activities.
• Professional development opportunities in an enthusiastic team focused on delivering high-quality services.