Customer Services / Scheduling Manager (Plumbing)

Location: Remote, Manila, Metro Manila, Philippines

Salary: Up to around NZD 2,000 per month

Company

hirify.global provides water filtration, water treatment, and plumbing solutions across New Zealand for residential and commercial customers.

What you will do

• Handle incoming customer calls and service enquiries, manage bookings, appointment changes, concerns, follow-ups, and service updates.
• Contact customers with due or overdue recurring services and arrange water filter changes, UV servicing, and other scheduled maintenance.
• Plan technician schedules based on location, availability, required skills, job duration, and parts availability.
• Manage cancellations, rescheduling, callbacks, missed calls, overdue tasks, and outstanding jobs.
• Maintain ServiceM8 customer, site, equipment, job, recurring-service, technician, and job-status records.
• Coordinate with technicians and team members, escalate urgent or technical enquiries, support invoicing handovers, and improve workflows and reporting.

Requirements

• Two to three years of strong hands-on ServiceM8 experience, particularly with customer records, job creation, scheduling, recurring services, and follow-ups.
• Experience in a plumbing trade or plumbing services business, including an understanding of field service operations and common customer enquiries.
• Proven experience in customer service, outbound calling, and appointment booking.
• Excellent telephone and written communication skills.
• Strong organisational skills and attention to detail, with the ability to manage competing priorities.
• A proactive mindset and the confidence to complete tasks without constant supervision.
• Ability to work collaboratively with technicians and other team members.
• Customer-first attitude and confidence handling enquiries and concerns professionally.

Culture & Benefits

• Remote workplace arrangement.
• Working hours and holiday arrangements to be confirmed.