Director, Program Management (E-commerce & Payments)

Location: United States, San Diego, CA; hybrid working policy

Base salary: $218,700–$328,100 USD per year

Company

hirify.global develops the PlayStation hardware, network services, commerce ecosystem, and entertainment experiences for more than 100 million people as a subsidiary of Sony Group Corporation.

What you will do

• Lead a portfolio of complex, high-visibility programs across PlayStation commerce and monetization.
• Define strategic objectives, roadmaps, priorities, success metrics, and investment plans with executive leaders.
• Establish governance, operating models, planning cadences, dependency management, reporting, forecasting, and executive communications.
• Drive commerce and payments initiatives improving conversion, payment success, operational efficiency, scalability, compliance readiness, and customer satisfaction.
• Manage cross-functional dependencies across Product, Engineering, Finance, Tax, Legal, Operations, Customer Experience, Commercial organizations, and external partners.
• Build and lead a program management organization, develop program managers, and promote accountability, transparency, operational excellence, and customer focus.

Requirements

• Significant experience leading large-scale technology programs, portfolios, or product delivery organizations, including complex cross-functional initiatives across engineering, product, and business organizations.
• Experience operating successfully in large, matrixed global organizations with strong executive communication, stakeholder management, and organizational influence skills.
• Experience establishing governance models, portfolio management processes, operating rhythms, and executive reporting frameworks.
• Strong analytical and problem-solving abilities with a record of translating ambiguity into actionable plans.
• Experience leading mission-critical platforms, large-scale transactional systems, digital commerce ecosystems, or marketplace businesses serving millions of customers.
• Deep experience in one or more of e-commerce platforms, digital payments, payment processing and orchestration, checkout, subscriptions, marketplaces, billing, fraud prevention, payments risk management, financial operations platforms, or tax and regulatory compliance.
• Expertise in end-to-end digital commerce ecosystems, including revenue flows, customer transactions, payment authorization, fraud controls, taxation, settlements, and subscription lifecycle management.
• Experience in the development and launch of physical consumer technology products.

Nice to have

• Experience in consumer technology, gaming, media, subscription, marketplace, commerce, payments, or fintech environments.
• Knowledge of Agile, Waterfall, and hybrid delivery methodologies.
• PMP, PgMP, SAFe, or related certifications.

Culture & Benefits

• Hybrid working policy; individual base pay depends on job-related factors including knowledge, skills, experience, and location.
• Medical, dental, and vision coverage, matching 401(k), paid time off, wellness program, and Sony product discounts.
• Potential eligibility for a bonus package.
• Inclusive equal-opportunity and Fair Chance employment environment.

Hiring process

• Background checks are conducted at the offer stage for new employees and may include criminal background checks for some roles.