Senior Technology Specialist, Executive Support

Location: San Francisco Bay Area, California, United States; daily onsite support is required, with travel up to 25% to other Okta offices or offsite events.

Annual base salary: $103,000–$142,000 USD, plus potential equity, bonus, and benefits.

Company

Okta builds identity and access infrastructure that helps organizations securely use AI and other technologies.

What you will do

• Deliver first-touch daily IT support to C-suite executives and executive assistants through ServiceNow, Slack, walk-ups, and email while meeting SLA targets.
• Provide white-glove AV and Zoom support for executive sessions, leadership offsites, corporate events, and smaller gatherings.
• Deliver personalized onboarding for new executives and troubleshoot macOS, Windows, iOS, and Android devices.
• Investigate complex incidents, document root causes in RCAs, and implement process improvements.
• Participate in an on-call rotation covering critical escalations, including early mornings, late nights, and weekends.
• Create knowledge articles, runbooks, and short enablement videos while contributing to Workplace Technology projects.

Requirements

• 5+ years of experience in enterprise IT support, workplace technology, systems support, or a related technical field.
• Advanced hands-on troubleshooting of Mac and PC hardware.
• Working knowledge of SaaS-based environments, including role-based access control (RBAC).
• Experience supporting C-suite leaders in high-touch corporate settings.
• Experience running AV events, Zoom Rooms, Zoom, and Zoom Phone in corporate spaces.
• Technical range across endpoint management, identity and access, collaboration platforms, networking, video conferencing, and workplace AV.
• Discretion, integrity, and composure in confidential, high-pressure situations.
• Experience mentoring junior engineers, documenting technical standards, or building reusable cross-training.
• Availability for flexible hours and shared on-call coverage, including early mornings, late nights, and weekends.

Nice to have

• Expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.
• Experience with automation, scripting, AI-enabled support, or tools that reduce repetitive work and improve support quality.

Culture & Benefits

• In-person onboarding designed to support connection and accelerate impact.
• Health, dental, and vision insurance.
• 401(k) and flexible spending account.
• Paid leave, including PTO and parental leave.
• Potential equity and bonus according to applicable plans and policies.
• Work in a global community spanning more than 20 offices.