Deskside Engineer, New York City - Midtown

Location: New York Office, New York City - Midtown; on-site

Salary: $90K–$115K per year

Company

hirify.global is hiring for its Global Information Technology department.

What you will do

• Provide service-focused end-user support in person, by phone, chat, and email for onsite and remote users.
• Deliver efficient and professional VIP support.
• Troubleshoot complex issues, identify root causes, provide assistance, and collaborate with other teams on solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware, laptops, printers, mobile devices, and workstations.
• Document incidents, problems, requests, and tasks in the ITSM system and escalate critical incidents when needed.
• Manage daily IT hardware inventory, shipping, and receiving while following standard procedures and supporting after-hours or weekend work as required.

Requirements

• Associate degree or equivalent proven industry experience.
• 3–4 years of deskside support experience focused on end-user services.
• Strong problem-solving, analytical, and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with both Windows and Mac computers.
• Knowledge of Google Workspace, including Gmail, Drive, and related productivity applications.
• Proficiency with Slack and experience using ticketing and incident management platforms for user requests and escalations.
• Knowledge of networking fundamentals and remote support tools.

Nice to have

• A+ Certification is highly preferred.
• Bachelor’s degree.
• Active Directory administration experience.
• Additional Google Workspace experience.
• Experience with cloud printing solutions such as Printix or Papercut.
• Experience with video conferencing and collaboration technologies.
• Microsoft MCP Certifications.

Culture & Benefits

• Work onsite in the New York City - Midtown office.
• Work independently while collaborating with the team and contributing to team success.
• Availability for after-hours or weekend work is required as needed.