People Operations Generalist (AI)

Location: Hybrid in San Francisco or New York City; office attendance required on Mondays, Tuesdays and Thursdays.

Salary: $53.36–$59.61 per hour, annualized to $111,000–$124,000 base salary.

Company

Notion provides a collaborative AI workspace for knowledge, projects, meetings, and AI tools.

What you will do

• Process HRIS and employee-lifecycle transactions, maintain accurate People data, and perform audits, validation checks, and partner handoffs.
• Provide Tier 1 employee support by triaging and resolving questions and requests in the ticketing system.
• Coordinate benefits transactions, compliance workflows, employee updates, and data discrepancy resolution with benefits providers, HRIS, and Payroll.
• Initiate and track immigration and relocation cases, milestones, and follow-ups with employees, candidates, People teams, hiring managers, and immigration counsel.
• Resolve routine cases, escalate exceptions and sensitive matters, and partner with Global Mobility, Recruiting, Legal, Finance, People Partners, and IT.
• Maintain employee files, support SOC2 compliance and audits, and improve People Operations processes through ad-hoc projects and documentation.

Requirements

• 2+ years of experience in People Operations, benefits administration, global mobility coordination, or a related service-operations role.
• Required proficiency in Workday, including employee data management, lifecycle changes, and reporting.
• Experience resolving employee inquiries through a case-tracking system or ticketing queue such as Zendesk, ServiceNow, or another system.
• Experience creating or improving SOPs through documentation and operational reports.
• Ability to independently manage repeatable workflows, prioritize competing requests, follow through on details, and learn new workstreams as priorities change.
• Strong service orientation, clear and empathetic written communication, and strong triage and prioritization skills.
• Comfort maintaining data accuracy, building simple metrics, and communicating findings clearly.
• Excellent attention to detail and discretion when handling sensitive employee data.
• Ability to coordinate across employees, vendors, counsel, and internal partners, with a process-improvement mindset.

Culture & Benefits

• Hybrid work with Anchor Days in the office on Mondays, Tuesdays, and Thursdays.
• Competitive cash compensation, equity, and benefits.
• Work supports thoughtful, consistent employee experiences and collaboration across People functions.
• Notion encourages intellectual curiosity and the use of AI as a collaborator.

Hiring process

• Submit the application through the application form and agree to Notion’s Global Recruiting Privacy Policy.
• Reasonable accommodations are available during the application process upon request.