Digital Product Manager (ServiceNow HRSD)

Location: Davidson, North Carolina, United States. Monday through Thursday onsite with colleagues; Fridays offer a choice of work location based on work requirements.

Annual base salary: $90,900–$164,675.

Company

hirify.global develops climate solutions for buildings, homes, and transportation, with a focus on sustainability and efficient operations.

What you will do

• Define the vision, strategy, roadmap, lifecycle, governance, demand intake, and enhancement backlog for ServiceNow HRSD Case and Knowledge Management.
• Establish KPIs, operational metrics, response targets, and service-level expectations to improve adoption, self-service effectiveness, and support performance.
• Own and optimize the ServiceNow Employee Center experience, including navigation, search, personalization, accessibility, and AI adoption.
• Govern HR knowledge content and oversee end-to-end delivery of case workflows, self-service portals, and knowledge bases.
• Lead release planning and platform upgrades with system administrators, IT development partners, HR, and business stakeholders.
• Build global stakeholder relationships, influence priorities, and lead, coach, and develop team members.

Requirements

• 3–5+ years of experience in digital product management, enterprise SaaS, or HR technology, including ownership of product strategy and roadmaps.
• Strong functional knowledge of ServiceNow HRSD or a similar product, including Employee Center, HR Case Management, and Knowledge Management.
• Deep understanding of HR operations, shared services, and employee support processes.
• Experience managing product backlogs, prioritizing demand, and delivering enhancements using Agile or similar hybrid methodologies.
• Strong analytical skills and experience using KPIs, SLAs, and customer feedback for product decisions.
• Excellent communication and influencing skills, including translating complex business needs into scalable solutions.
• Experience leading and developing team members and driving cross-functional change.
• Familiarity with enterprise HR systems, preferably Workday, plus understanding of integrations, data flows, and security.

Nice to have

• ServiceNow CIS, CSA, or similar product certification.
• PSPO, CSPO, PMP, or similar certification.
• Exposure to, knowledge of, or implementation experience with Workday Help.
• Familiarity with AI-enabled service delivery, intelligent automation, and digital employee experience optimization.

Culture & Benefits

• Full-time role with onsite collaboration Monday through Thursday and flexible work location on Fridays.
• Health insurance and holistic wellness programs for employees and families from day one.
• Family-building benefits, including fertility coverage and adoption or surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, volunteer leave, and parental leave options.
• 401(k) match, educational and training programs, tuition assistance, and student debt support.
• Benefits may vary by site, collective bargaining agreement, and local or state regulations.

Hiring process

• Apply for the full-time position and provide information required to assess experience, seniority, education, and eligibility.