Channel Development Lead (Healthcare)

Location: Remote nationwide within the United States; occasional travel to hirify.global offices may be required. Work hours must align with Eastern Standard Time (EST).

Salary: $115,200–$158,400 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services to people served through Medicare, Medicaid, and other health programs.

What you will do

• Define sales product strategy for business lines, markets, and business segments.
• Own strategic initiatives and complex projects from planning through execution, maintaining roadmaps, milestones, risk logs, governance, and executive reporting.
• Analyze operational data, workflows, and stakeholder input to identify inefficiencies, risks, root causes, and performance gaps.
• Lead process improvements supporting member experience, agent efficiency, sales effectiveness, capacity planning, and operational performance.
• Translate business strategies into executable programs, implementation plans, timelines, and measurable outcomes.
• Partner with Operations, Sales, Marketing, Finance, Technology, executives, and external partners to drive decisions, accountability, and delivery.

Requirements

• 3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
• Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
• 3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
• Experience communicating project updates, recommendations, risks, and business outcomes to senior or executive stakeholders.
• Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
• Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
• Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Nice to have

• PMP certification or 4+ years of advanced project or program management experience.
• 4+ years of sales experience in the healthcare or health solutions industry.
• 4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
• 2+ years of experience with telephony, IVR, CRM applications, or related contact center technologies.

Culture & Benefits

• Full-time schedule of 40 hours per week with remote work from a dedicated space that protects member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds.
• Travel may be required up to four times per year for training or meetings.
• Benefits include medical, dental and vision coverage, 401(k), paid time off, paid holidays, parental and caregiver leave, disability coverage, and life insurance.