Collections Specialist

Location: Full-time onsite work five days per week in Victor, NY, United States; not eligible for relocation assistance.

Salary: $22.75–$30.25 per hour, with possible cost-of-living adjustments; may also include other compensation and benefits.

Company

CooperVision, a business unit of CooperCompanies, is a global manufacturer of contact lenses focused on improving vision and addressing challenges including astigmatism, presbyopia, and childhood myopia.

What you will do

• Contact customers regarding past-due invoices and accurately document collection efforts.
• Assist with basic billing dispute resolution and escalate complex issues to the Collections Supervisor.
• Review aging reports, monitor assigned accounts, and follow up on overdue balances.
• Respond to internal and external customer inquiries and maintain positive relationships.
• Identify opportunities to streamline collections workflows, improve automation, and increase efficiency using GBS best practices.
• Perform additional responsibilities assigned by the Collections Supervisor.

Requirements

• 0–2 years of accounts receivable or collections experience; entry-level candidates are considered.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, and Microsoft Excel.
• Experience with ERP systems; Oracle or Microsoft Dynamics is preferred.
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.
• Effective communication and customer service skills.
• Ability to work in a fast-paced Global Business Services environment.

Nice to have

• Associate’s degree in Accounting, Business, or equivalent experience.
• Experience with Oracle or Microsoft Dynamics ERP systems.

Culture & Benefits

• Full-time onsite schedule of five days per week.
• Work in a Global Business Services environment supporting internal and external stakeholders.
• The position is not eligible for employer-sponsored work authorization now or in the future.
• Applicants must be permanently and continuously authorized to work in the United States without future sponsorship, including H1B, STEM OPT extension, or TN sponsorship.
• The role may include additional compensation and benefits.