Sr AR Specialist

Location: Dublin, Ohio, US; in office three days a week

Company

hirify.global is a global distributor of chemicals and ingredients used in medicines, vitamins, sanitizers, industrial materials, and other essential products.

What you will do

• Own strategic customer accounts receivable, including collecting past-due balances, reconciling accounts, and applying on-account cash and credit memos.
• Build customer relationships through scheduled meetings, detailed reconciliations, and information sharing.
• Collaborate with commercial leaders, Credit, team leads, and supervisors to escalate credit risks and potential credit holds.
• Review customer credit, set appropriate credit lines according to policy, and mitigate customer risk.
• Act as a subject matter expert for testing, documentation, and implementation of enhancements, while analyzing issues and recommending next steps.
• Support policy compliance, training of team members, and changing business priorities.

Requirements

• 1–2 years of business-to-business or consumer collections, or business-to-business customer service experience preferred.
• Proven success resolving complex customer account issues, payment disputes, and reconciliation challenges while managing a high-volume workload.
• Analytical, problem-solving, communication, negotiation, and customer-facing skills, including the ability to influence timely resolution of outstanding receivables.
• Knowledge of collection principles and the ability to reconcile credits and debits.
• Experience with Microsoft Office Suite and intermediate to advanced Excel skills.
• Ability to manage deadlines, meet individual and team goals, identify root causes, propose solutions, and adapt to changing priorities.
• Excellent English verbal and written communication skills.
• Ability to build relationships with customers, management, peers, and Sales, and collaborate effectively in a cross-functional team.
• Ability to assist with training new and current team members.

Nice to have

• Experience with SAP or other ERP systems, Get Paid, Tableau, or HighRadius.
• Knowledge and use of world-class collections tools such as GetPaid or HighRadius.

Culture & Benefits

• Hybrid work arrangement with in-office work in Dublin, Ohio three days per week.
• Total Rewards package with market-aligned pay, incentives, and benefits supporting physical, emotional, and financial wellbeing.
• Inclusive culture focused on diverse perspectives, employee development, and career growth.
• Focus on sustainable solutions and supporting healthy, fed, clean, and safe communities.