Senior Strategic Account Executive (FinTech)

Location: Remote, based in the United States; approximately 20% travel for customer and team meetings.

Salary: $158,632–$198,290 in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.; $167,440–$209,300 in New York, New Jersey, Washington State, or California; $176,256–$220,320 in the San Francisco Bay Area, California. Equity and corporate bonus plan may also be available.

Company

Twilio provides a Customer Engagement Platform with messaging, voice, email, Segment CDP, trust and identity, and Flex solutions for businesses and developers worldwide.

What you will do

• Manage named accounts in regulated verticals and deliver revenue growth through upsell and cross-sell against assigned quotas.
• Lead analytical, consultative sales cycles for messaging, voice, email, account security, and related communications solutions.
• Understand customer business and technical requirements and design solutions using Twilio’s communications API platform.
• Collaborate with Finance, Legal, Pricing, Operations, Product, Engineering, Services, and carrier relations teams on contracts, sales plans, and customer requirements.
• Present complex contractual, technical, and financial details to executive and technical stakeholders while managing multiple deals and projects.
• Maintain Salesforce pipeline and forecasts, develop territory strategies, represent the customer internally, and stay current with CPaaS industry changes.

Requirements

• 10 years of total full-cycle sales experience, including at least 3 years managing or leading quantitative, highly analytical products or solutions for customers.
• Direct experience selling technical SaaS or CPaaS solutions.
• Technical solution-selling experience with real customers, including listening to customer needs and solving problems.
• Ability to work with business and highly technical leaders, influence understanding, and build supportive partnerships.
• Analytical account-development strategy using data to find opportunities and prove value.
• Proven experience managing business forecasts and financial models.
• Entrepreneurial mindset with an appetite to define processes and build programs.
• Track record of delivering market-driven results for scale and enterprise customers.
• Excellent verbal and written English communication skills; a bachelor’s degree or equivalent experience.
• Experience managing and growing an enterprise install base, driving cross-product adoption across matrixed organizations, and executing QBR strategies to maximize account value.

Nice to have

• Deep experience with telecom companies, including CPaaS, SMS aggregators, carriers, or global communications platforms.
• Domain expertise in a highly quantitative industry such as DevOps, FinTech, advertising optimization, investment banking, security, or commodity trading, especially in non-standard segments.
• Software, SaaS, CPaaS, or PaaS selling experience.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Healthcare insurance, retirement savings through a 401(k), paid sick time, paid personal time off, and paid parental leave.
• Generous time off, wellness leave, and parental leave.
• Support for volunteering and employee donation efforts.
• Equal opportunity employment and participation in E-Verify in certain locations.

Hiring process

• Twilio uses AI to support hiring efficiency, while hiring decisions are made by Twilio employees.
• A formal interview process is required; recruitment is not conducted exclusively through text-based messaging apps.
• Applications are intended to be accepted until November 19, 2026, subject to business needs.