Market Research Analyst II (AI)

Location: Arlington, VA - 1801 S Bell (INDG), United States of America

Salary: $105,000.00-$140,000.00 per year

What you will do

• Lead analytics and visualization projects from business-question definition and data requirements through validated insights and recommendations.
• Build and automate workflows integrating customer, prospect, product usage, and business data for sample development, Voice of Customer analysis, and recurring reporting.
• Lead text mining and AI-assisted analysis of Gong conversations and other customer feedback to identify emerging needs, competitive insights, and purchase barriers.
• Communicate findings through visualizations, reports, and presentations, including business implications and data limitations.
• Partner with strategy leads, product analytics teams, product managers, and user researchers to prioritize customer discovery needs and share insights.

Requirements

• 5+ years of experience in business analytics, data analytics, market research, customer insights, business intelligence, or a related role.
• Experience leading analytical projects and familiarity with market research and Voice of Customer programs, including sample development, analysis, and insight generation.
• Proficiency with SQL, Excel, Python, R, or similar technologies for data preparation and analysis.
• Proficiency with Tableau, Power BI, or similar tools for dashboards and recurring reporting.
• Strong quantitative and qualitative analytical skills, including pattern identification, understanding customer differences, sound conclusions, and recognition of data limitations.
• Experience using text mining or AI-assisted tools to analyze customer feedback and validate themes and supporting evidence.
• Strong visualization, presentation, storytelling, stakeholder management, project management, attention to detail, and collaboration skills.
• Ability to translate complex findings into actionable recommendations, manage competing priorities, resolve data issues proactively, and work effectively in a fast-paced, matrixed environment.

Culture & Benefits

• Full-time position.
• Salary placement is determined after the interview process based on relevant experience, demonstrated skills, education, certifications, and geographic location.
• Equal opportunity employment is provided without discrimination based on protected characteristics.