Staff Product Manager, Customer Support

Location: Hybrid role prioritized for candidates within commutable distance of hirify.global's Brooklyn office, with office attendance once or twice per week. Remote candidates outside commuting distance may be considered case by case, with occasional travel to the office.

Salary: $175,000–$237,000 annual for Geo-2 U.S. locations; $195,000–$263,000 annual for Geo-1, including the New York City metropolitan area.

Company

hirify.global operates a global marketplace for unique and creative goods, building tools and technologies that connect entrepreneurs with buyers.

What you will do

• Lead the squad's product vision, strategy, development, and execution for buyer and seller support.
• Improve support resolution, accessibility, reliability, and customer confidence at scale.
• Collaborate with engineering, design, research, analytics, product marketing, operations, and business partners.
• Build effective, scalable, and easy-to-use products for buyers and sellers.
• Translate user research, market analysis, and customer feedback into product requirements.
• Prioritize and iterate the product roadmap through research, analysis, and experimentation.

Requirements

• Proven experience leading complex, user-facing product initiatives.
• Demonstrated ability to collaborate on product strategy while balancing speed and diverse perspectives.
• Ability to solve ambiguous customer problems.
• Experience using qualitative and quantitative data to make product decisions and balance data with intuition.
• Experience communicating timelines, trade-offs, and risks to broad, senior leadership groups.

Nice to have

• Experience with AI agents and/or customer support.

Culture & Benefits

• Full-time position reporting to the Director of Product.
• Cross-functional collaboration with engineering, design, research, analytics, product marketing, operations, and product partners.
• Equity package and annual performance bonus.
• Competitive benefits supporting employees and their families.
• Inclusive workplace focused on diversity, equity, and belonging.
• Visa sponsorship is supported, though availability may be limited to certain roles and skills.

Hiring process

• Submit a resume; a cover letter may be included optionally.