Help Desk II (Microsoft)

Location: On-site at the Avon, MN office, United States; standard 40-hour work week. Valid independent US work authorization is required; visa sponsorship is not available.

Salary: $24.46–$33.64 per hour.

Company

hirify.global delivers construction and renewable energy solutions, including utility-scale wind, solar, and energy storage projects, and is part of the Quanta Services family of companies.

What you will do

• Monitor help desk email, tickets, and phone support, resolving end-user issues and coordinating ticket workflows with IT staff.
• Set up and upgrade computers, mobile devices, peripherals, software, network equipment, and other project-specific hardware.
• Provide new-user orientation, classroom training, and one-on-one end-user assistance.
• Support user onboarding and offboarding, including Active Directory account setup and device configuration.
• Install software using tools and scripts, track licenses, and deploy patches and operating-system updates.
• Develop, coordinate, test, and troubleshoot IT projects, upgrades, reports, PowerShell scripts, CMD scripts, and automations with AI-assisted tools.

Requirements

• Two-year post-secondary degree in Information Technology or a related field.
• Three to five years of experience installing, configuring, and supporting Windows-based computer hardware, software, peripherals, mobile devices, and networks.
• Strong knowledge and troubleshooting experience with Microsoft operating systems, Microsoft Office, iOS, TCP/IP networks, and network equipment.
• Understanding of responsible AI use, including data privacy, confidentiality, and compliance with hirify.global’s AI usage policies.
• Valid, independent US work authorization.

Nice to have

• Knowledge of JD Edwards EnterpriseOne ERP software.

Culture & Benefits

• Full-time, on-site employment with a standard 40-hour work week.
• 100% employer-paid HDHP insurance premiums for employees.
• 401(k) with company match, HSA and FSA options, and dental and vision insurance.
• Education assistance through tuition reimbursement.
• Work-life balance, employee- and family-focused culture, and an on-site gym.