People Operations Partner (Retail)

Location: Boston, Massachusetts; must be based in Boston and regularly travel to stores and supported markets.

Salary: $80,000–$100,000 annual base salary.

Company

hirify.global is a food and beverage brand operating customer-facing stores across multiple markets.

What you will do

• Partner with Talent Acquisition and Operations on hiring strategy, interview calibration, workforce planning, and onboarding.
• Coach General Managers, Shift Leads, and Operations Managers on performance, accountability, feedback, team dynamics, and difficult conversations.
• Lead employee relations matters and investigations from intake through resolution, maintaining strong documentation and judgment.
• Identify trends in staffing, turnover, attendance, engagement, and performance and coordinate proactive actions with Operations.
• Advise field leaders on People policies, compliance, documentation, and risk while supporting consistent practices across markets.
• Partner with Payroll, Training, Finance, Talent Acquisition, and Operations to support smooth store operations and business growth.

Requirements

• 4+ years of HR or People Operations experience supporting frontline, hourly, or field-based teams. Experience in food and beverage, hospitality, retail, or another high-volume customer-facing environment is preferred.
• Working knowledge of labor laws and compliance requirements.
• Demonstrated experience coaching managers and partnering with leaders on employee relations, performance, and team challenges.
• Ability to manage multiple priorities and deadlines in a high-volume environment.
• Strong organization and attention to detail across multiple workstreams.
• Comfort using HR systems and tools, including HRIS, ATS, and Google Suite.
• Ability to handle sensitive information with discretion and sound judgment.
• Ability to regularly travel to stores and supported markets; must be based in Boston.

Culture & Benefits

• People-first, fast-paced, customer-facing environment with regular field and store engagement.
• Equity package, three health plan options, paid time off, company holidays, sick time, parental leave, and bereavement leave.
• Fifteen days of annual leave, commuter benefits, free coffee and other beverages through the Regulars program, and company merchandise.
• Regular social outings and cross-functional collaboration across field operations and corporate functions.