Support Specialist, Integration (AI)

Location: Hybrid in Irvine, CA; Austin, TX; San Francisco Bay Area, CA; or Denver, CO.

Company

hirify.global provides software for restaurant finances, operations, and workforce management, serving more than 50,000 restaurant locations.

What you will do

• Gather information from customers, troubleshoot problem reports, identify solutions, and explain R365 non-POS integration functions.
• Route non-integration issues to the appropriate teams and participate in live customer chats.
• Diagnose, document, and escalate software defects to the Integrations Support Manager or Lead.
• Manage a personal customer-ticket queue and identify gaps in self-help documentation.
• Train and mentor new team members and assist with launching and supporting new non-POS integrations.
• Use approved AI and other tools to improve workflows, refine prompts, verify outputs, and automate work where appropriate.

Requirements

• High attention to detail and strong technical aptitude, including experience communicating across multiple platforms.
• Excel knowledge.
• Hands-on experience using generative AI, understanding its capabilities and limitations, and verifying its outputs.
• Flexibility and adaptability to client and internal-team needs.
• Solution-oriented mindset and the ability to communicate clearly under pressure.
• Effective written and verbal communication, including simplifying complex content.
• Passion for helping people get the most out of technology.

Nice to have

• Bachelor’s degree with an emphasis in business, finance, and/or accounting.
• Restaurant industry experience.
• Strong understanding of general business principles.
• Previous experience in a support role.

Culture & Benefits

• Full-time hybrid work arrangement.
• Culture focused on ownership, collaboration, continuous improvement, learning, and initiative.
• Opportunity to use AI and new tools to improve customer support and operational workflows.
• Compensation is determined based on skills and experience, time in role, business line, and geographic location, with an emphasis on equitable and transparent pay practices.
• Equal opportunity employer.