Senior Director Guest Services (Hospitality)

Location: Las Vegas, NV; onsite. Flexible schedule required Monday–Sunday, including weekends, nights, and holidays.

Salary: $180,000–$195,000 USD annually.

Company

hirify.global develops immersive experiences, technology, and media, including Sphere, MSG Networks, and the MSG+ streaming product.

What you will do

• Develop and execute the long-term Guest Services strategy and elevate the end-to-end guest experience.
• Establish premium and luxury hospitality standards across the venue.
• Lead, mentor, and develop Guest Services managers, call center leadership, and frontline teams.
• Oversee daily Guest Services operations, event execution, guest satisfaction, and operational consistency.
• Serve as the senior escalation point for complex guest situations and maintain a guest-first approach.
• Manage workforce planning, labor, budgets, service metrics, guest feedback, and continuous improvement initiatives.

Requirements

• Minimum 8–10 years of leadership experience supervising and directing staff across a wide range of operating functions.
• Proven success measuring improvements in customer satisfaction and loyalty.
• Knowledge of local fire and building codes and in-depth knowledge of facility management.
• Excellent verbal and written communication, organizational, and time-management skills.
• Experience managing cross-functional teams and building relationships.
• Ability to work collaboratively, maintain professional relationships with diverse groups, manage multiple tasks, work under pressure, and meet deadlines.
• PC skills including Microsoft Word, Excel, Outlook, and PowerPoint.
• Must demonstrate integrity, tact, diplomacy, commitment to company values, and consistent service standards.

Nice to have

• At least 60 credit hours of college-level coursework, representing two years, or comparable self-development through certifications, trade school coursework, or similar education.

Culture & Benefits

• Resources are available for employee upskilling, career development, and building new skills.
• Growth and long-term career development are emphasized.
• Equal employment opportunities and reasonable accommodations are provided in accordance with applicable laws.