Senior Analyst, Monetization Operations (AI)

Location: On-site at the Austin, TX office; Tuesday–Saturday or Sunday–Thursday shift coverage required.

Company

xAI is building a super-intelligence stack spanning Colossus supercomputers, Grok models, and applications including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X.

What you will do

• Own complex advertiser and monetization cases, escalations, quality reviews, and time-sensitive investigations from triage through resolution.
• Apply monetization policies across sensitive and regulated categories, make defensible decisions on ad halts and rejections, and advise leadership on ambiguous cases.
• Evaluate and label monetization content, provide feedback that improves detection, enforcement, model performance, and workflow quality.
• Analyze operational data with SQL, Jira, and dashboards to monitor queue health, KPIs, anomalies, abuse patterns, and advertiser pain points.
• Perform root-cause analysis and drive product, policy, classifier, tooling, SOP, routing, and workflow improvements with stakeholders.
• Mentor and calibrate specialists, conduct case and quality reviews, support shift handovers, and automate repetitive work through batch actions and AI-assisted workflows.

Requirements

• 4+ years in ads operations, ads policy enforcement, Monetization Integrity, or Trust & Safety, including end-to-end ownership of complex escalations.
• Experience mentoring, training, or calibrating analysts or specialists.
• Ability to apply monetization policies precisely across products, surfaces, and regulated ad categories, including making sound decisions in ambiguous, high-impact situations.
• Strong independent investigation, communication, data analysis, and root-cause analysis skills.
• Hands-on experience with SQL, dashboards, and ticketing tools such as Jira, including validating data before producing recommendations.
• Experience with ads or monetization workflows for a social media or ad-tech company, including AI or automation tools.
• Ability to work on-site in Austin, TX and cover either Tuesday–Saturday or Sunday–Thursday shifts.
• The role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images.

Nice to have

• In-depth knowledge of ad formats, premium placements, promoted content, paid partnerships, advertiser payments, billing, chargebacks, or legal and regulatory escalations.
• Experience with red-teaming and adversarial testing of large language models, novel ads abuse vectors, proactive detection, account monitoring, sweeps, and pattern-based investigations.
• Experience designing escalation workflows, SOPs, quality programs, or tooling at scale.
• Experience providing human oversight for scaled agentic AI operations, including prompting and evaluating LLM agents.
• Active use of X and Grok with an understanding of the platform’s role as a global public square.

Culture & Benefits

• Safety Operations works to protect free expression while supporting safe and successful engagement on the platform.
• Fast-paced experimentation and AI-based automation are used to improve policy enforcement and monetization integrity.
• The role emphasizes continuous learning, growth mindset, data-backed process improvement, and collaboration with supervisors, Program Leads, Safety leadership, Sales, and account teams.
• Equal opportunity employment is provided.