Product Service Consultant (Mining Technology)

Location: Onsite five days a week at the Tucson, Arizona office; up to 25% domestic and international travel, including short-term open-pit mine site work.

Salary: $97,530–$146,290 per year

Company

hirify.global develops machinery, technologies, and product support solutions for customers worldwide.

What you will do

• Identify, troubleshoot, diagnose, and resolve MineStar hardware and software issues for mining technology dealers and customers.
• Restore service through corrective actions, permanent resolutions, and standard support processes while meeting Support Level Agreement metrics.
• Advocate for dealers and customers with product development engineering and coordinate corrective actions across implementation, development, and support teams.
• Provide 24x7x365 incident management, escalate priority issues, process CPI/CER tickets, and communicate troubleshooting status.
• Support New Product Introduction projects, including field development, field follow activities, product support deliverables, and product improvement ideas.
• Create and maintain diagnostic and customer connectivity environments and provide hands-on product expertise, including ICA.

Requirements

• Problem-solving knowledge and the ability to recognize, anticipate, and resolve organizational, operational, and process problems across diverse situations.
• Technical excellence, including knowledge of relevant technologies and the ability to develop solutions to significant technical challenges.
• Knowledge of data gathering and analysis tools, techniques, and processes, with the ability to synthesize information from multiple sources.
• Customer-focus skills and the ability to create solutions aligned with customer needs and satisfaction.
• Ability to work full-time onsite five days per week in the Tucson, Arizona office.
• Ability to complete regulatory open-pit safety training and work periodically in open-pit mining environments.
• Visa sponsorship is not available.

Nice to have

• Previous software troubleshooting experience.
• Software development background.
• Mining and machinery experience, specifically with fleet management systems.

Culture & Benefits

• Full-time employment with medical, dental, vision, paid time off, life insurance, disability benefits, and parental and adoption benefits, subject to plan eligibility.
• 401(k), HSA, FSA, health and lifestyle programs, employee assistance, voluntary benefits, and employee discounts.
• Career development and tuition reimbursement opportunities, with an incentive bonus.
• Normal day-shift work with some off-shift and weekend responsibilities.
• Up to 25% domestic and international travel is required.
• Any employment offer is conditional on successfully completing a drug screen.