Product Specialist Manager (Construction Technology)

Location: Dayton, Ohio, United States (onsite); up to 15% domestic and international travel may be required.

Salary: $85,900–$118,100 per year; bonus eligible.

Company

hirify.global develops hardware, software, and services connecting field sites with offices across civil construction, surveying, mapping, automotive, marine, and utilities.

What you will do

• Lead a team of 4–10 on- and off-machine product specialists.
• Ensure product training, knowledge maintenance, system testing, and training deliverables.
• Provide and improve technical support for business partners, resellers, and internal teams.
• Handle escalated case-specific, personnel, process, and technical issues.
• Coordinate training events such as Boot Camps and collaborate with regional managers and technical product liaisons.
• Represent customer needs in product development and communicate with marketing, product management, engineering, and other internal teams.

Requirements

• Advanced troubleshooting, analytical, decision-making, and problem-solving skills for complex technical issues.
• In-depth and cross-over knowledge of construction software, site positioning solutions, and machine control systems.
• Ability to create and maintain technical documentation, troubleshooting guides, FAQs, and support bulletins.
• Ability to lead, mentor, integrate teams with different skill sets, and provide insights on support analytics, product issues, and customer satisfaction.
• Excellent written and verbal communication skills for explaining complex technical concepts to varied audiences.
• Ability to manage and prioritize a high volume of support cases, testing, documentation, and phone support under tight deadlines.
• Independent work ethic, ownership, operational flexibility, and comfort working in ambiguous situations.
• Field or industry experience with site positioning or machine control systems, or higher education in a relevant field.

Nice to have

• Hands-on experience operating machine control or site positioning equipment on active job sites.
• Degree or higher education in construction management, engineering, surveying, or a related technical field.
• Experience managing support workflows across connected cloud platforms and office software such as WorksManager or TBC.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.
• Collaborative, inclusive, and equitable workplace focused on belonging, innovation, growth, and ownership.
• Work supports construction solutions intended to improve safety, sustainability, productivity, and reduce waste.

Hiring process

• Submit an online application through one of the Apply buttons in the posting.
• Contact careers@hirify.global.com for application-process assistance or accommodation requests.