Customer Service Coordinator (Security)

Location: Columbia, South Carolina; onsite, Sunday–Thursday, 9:00 a.m.–6:00 p.m.

Hourly compensation: $21–$22 per hour.

Company

AMAROK provides a multi-layered perimeter security system that protects commercial and industrial properties and their assets from theft and other criminal activity across North America.

What you will do

• Build customer account relationships through empathetic communication and early issue resolution.
• Manage high-volume calls and emails, create technician work orders, and set clear expectations for resolution.
• Maintain accurate CRM records covering customer interactions, service updates, agreements, and alarm protocols.
• Troubleshoot system, connectivity, and equipment issues and guide customers through solutions using educational resources.
• Prepare account reports and special projects, analyze utilization trends, and identify opportunities to reduce churn and mitigate risk.
• Follow established company standard operating procedures and techniques.

Requirements

• At least two years of customer-facing related experience.
• Strong time management and organizational skills, with the ability to work in a fast-paced environment.
• Strong active listening skills and the ability to build rapport, establish trust, and maintain professional relationships with internal and external customers.
• Clear written and verbal communication skills.
• Ability to handle a high volume of calls and emails daily.
• Outstanding analytical and problem-solving skills.
• Ability to type at least 60–80 words per minute.
• Proficiency navigating Microsoft Suite.
• Ability to work Sunday through Thursday from 9:00 a.m. to 6:00 p.m. based out of Columbia, South Carolina.
• Ability to work as part of a team.

Nice to have

• Technical support or troubleshooting experience.

Culture & Benefits

• Medical, dental, and vision health benefits.
• Tuition reimbursement program.
• Short- and long-term disability coverage and life insurance.
• Flexible Spending Account and matching 401(k) retirement plan.
• Career advancement opportunities and bonus opportunities.
• Generous paid time off.