Senior Consultant, Employee Technology Services

Location: Toronto, ON; work arrangement and the proportion of on-site and remote work will be discussed during the interview.

Company

hirify.global is a relationship-oriented bank providing financial services and technology-enabled banking experiences.

What you will do

• Lead automation and continuous improvement initiatives that enhance the employee digital experience.
• Support technology release ideation, delivery, requirements documentation, partner engagement, and benefits tracking.
• Advise stakeholders on technology planning, risk analysis, performance, and initiative delivery from requirements gathering through post-implementation review.
• Analyze current and future-state processes, recommend improvements, and support process change management.
• Validate business and technical requirements, identify gaps, and align deliverables with service management frameworks, quality standards, and governance expectations.
• Manage relationships with internal clients, vendors, and service providers while supporting issue resolution and digital transformation initiatives.

Requirements

• 5+ years of experience in technology service management, process improvement, and requirements delivery.
• Experience identifying and implementing risk mitigation strategies.
• Experience standardizing deliverables through service management frameworks and methodologies.
• Ability to advance best practices across technology initiatives and influence stakeholders in a matrixed environment.
• Knowledge of ITIL, ITSM, digital service best practices, ServiceNow Catalog, and Request Management.
• Strong analytical thinking and ability to communicate complex information through clear, data-driven storytelling.
• Experience with technology planning, project delivery, project controls, governance, and service relationship management.
• Must be legally eligible to work in Canada and, where applicable, hold a valid work or study permit.

Culture & Benefits

• Regular employment with 37.5 weekly hours.
• Competitive salary, incentive pay, banking benefits, vacation, wellbeing support, and a defined benefit pension plan, subject to plan terms.
• Employee share purchase plan and personalized recognition through MomentMakers.
• Paid Purpose Day for personal growth and development.
• Inclusive and accessible candidate and employee experience.

Hiring process

• An attribute-based assessment and other skills tests, such as simulation, coding, or French proficiency, may be required.
• Artificial intelligence tools are used during recruitment.