Customer Success Manager (AI)

Location: Onsite in Austin, TX, United States

Company

hirify.global builds hirify.globalOS, an operator-first direct booking platform for travel operators, combining AI discovery, branded booking websites, marketing tools, and integrations with leading property management systems.

What you will do

• Own operator accounts from onboarding and go-live through renewals and expansion.
• Launch customers quickly, including PMS integration, site setup, and securing their first direct bookings.
• Drive hirify.globalOS adoption and demonstrate results in direct bookings, conversion, AI visibility, revenue, and reduced OTA dependence.
• Create account-specific success plans, monitor health and churn risk, and identify expansion opportunities such as hirify.global Performance upgrades and additional properties.
• Own gross and net retention goals, run business reviews, and connect ROI, bookings, and business performance to the product.
• Share customer feedback with product, marketing, sales, and go-to-market teams while helping develop the customer success playbook.

Requirements

• 3 to 5+ years in Customer Success, Account Management, or another post-sale SaaS role with ownership of retention and expansion.
• Proven ability to grow net revenue retention and keep churn low.
• Experience building trust with business owners and operators focused on ROI and business performance.
• Experience driving product adoption and connecting it to measurable customer results.
• Comfort discussing renewals, upsells, and pricing.
• Background in SaaS or technology.
• Ability to use health scores, product usage, and business performance data to prioritize work.
• Self-starter who takes ownership and works independently.
• Clear, confident communicator with a warm, customer-first style.

Nice to have

• Experience in hospitality technology, PMS, booking engines, proptech, marketing technology, or SEO/web products.
• Genuine curiosity about AI and how travelers discover and book stays.

Culture & Benefits

• Work with a product designed to help operators build their businesses rather than depend on OTAs.
• Partner closely with the teams building hirify.globalOS and contribute to the growth of customer success.
• Customer feedback has a direct influence on how hirify.globalOS is built and sold.