Customer Success Manager (AI SaaS)

Location: On-site in San Francisco, United States

Compensation

OTE range: $140K–$190K, plus equity and commission.

Company

Juicebox is an AI SaaS company helping recruiting and talent teams find and hire people, serving more than 5,000 customers from early-stage startups to Fortune 500 companies.

What you will do

• Build a scalable, team-based Customer Success model for SMB customers as part of the founding Portfolio CSM team.
• Own onboarding, adoption, retention, expansion, and renewal for a portfolio of SMB accounts.
• Run one-to-many enablement, including kickoff and training sessions, office hours, and webinars.
• Use usage data and customer signals to identify risks and expansion opportunities, and drive measurable customer outcomes.
• Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
• Lead commercial conversations, ROI discussions, QBRs, customer relationships, and improvements to the portfolio Customer Success playbook.

Requirements

• 2+ years of experience in Customer Success or Account Management, with ownership of a revenue target and a portfolio of 150–200+ accounts.
• Experience working directly with customers in a digital, scaled pool model.
• A track record of exceeding goals and driving customer growth.
• Ability to manage multiple customer conversations and priorities simultaneously.
• Builder mindset and comfort operating in ambiguity before a playbook exists.
• Experience in SaaS, consulting, HR tech, or talent tech.

Nice to have

• Recruiting industry experience.

Culture & Benefits

• Low-ego, collaborative environment at a hypergrowth AI SaaS company.
• Top-of-market compensation with meaningful equity.
• Daily breakfast and lunch, plus dinner for employees working after 7 p.m.
• For US employees: 100% employer-paid medical coverage for employees, employer contributions for dependents, and dental and vision coverage.
• For US employees: $2,000 annual wellness stipend and $300 monthly commuting stipend.