Customer Care Expert (English Speaker)

Location: Kyiv; candidates must be based in Kyiv or willing to relocate there when a safe return to office-based work is possible. The role is currently listed as remote, with a possible transition to office-based work.

Company

hirify.global develops web creation and business products used by hundreds of millions of users worldwide, with a focus on AI-enabled online experiences.

What you will do

• Support English-speaking users by phone, chat, and email through an omnichannel CRM.
• Troubleshoot technical issues and explain solutions clearly.
• Handle complaints and challenging conversations with empathy and professionalism.
• Investigate cases, resolve them or escalate them to the appropriate teams.
• Document customer interactions across multiple tools and systems.
• Use AI-powered tools and internal resources while meeting performance, quality, security, and privacy standards.

Requirements

• At least 1 year of experience in a customer-facing role, including communication with English-speaking customers or users.
• Strong spoken and written English with clear, natural communication in professional situations.
• Basic technical knowledge, including domains and IP addresses, and familiarity with CRM tools.
• Understanding of customer service principles, including complaint handling, escalation management, and empathetic communication.
• Ability to investigate issues independently, find answers, take ownership, and follow cases through to resolution.
• Ability to remain calm and focused during busy periods and challenging conversations.
• Openness to feedback and willingness to apply it to improve performance.
• Ability to learn new tools, including AI-powered solutions, and adapt to changing processes and priorities.
• Interest in building a career in Customer Care and working with people.

Nice to have

• Experience handling customer calls.
• Previous Customer Care or Customer Support experience.
• Experience in the tech, SaaS, or internet industry.
• Familiarity with website builders or web technologies.

Culture & Benefits

• Collaborative, high-performing environment focused on innovation and continuous development.
• Work with web creation products and AI-powered tools.
• Equal-opportunity workplace where everyone is welcome.
• Full-time employment with a structured daily schedule and established performance and quality goals.