Client Success Expert (Commercial Team) (Remote)

Location: Remote in the United States; job highlights reference Boca Raton, Florida.

Company

hirify.global provides solutions for clients across a variety of industries and emphasizes client satisfaction, employee support, and continuous improvement.

What you will do

• Build and maintain strong, long-term client relationships.
• Ensure timely and successful delivery of solutions aligned with client needs and objectives.
• Communicate monthly and quarterly initiative progress to internal and external stakeholders.
• Identify and grow territory opportunities while collaborating with sales teams to achieve growth.
• Assist with challenging client requests and issue escalations.
• Support administrative and operational work, including data entry, updating internal systems, and managing schedules.

Requirements

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks, set priorities, and maintain attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively.
• Ability to handle challenges and proactively offer solutions.

Culture & Benefits

• Remote position based in the United States.
• Supportive workplace focused on employee satisfaction and meaningful client relationships.
• Opportunities for professional growth and continuous improvement.
• Exposure to clients across a variety of industries.

Hiring process

• Application review by recruiting professionals.
• Potential video interview followed by a test or short project.
• Interview with the hiring manager or interview team via live meeting or Zoom, followed by an offer discussion.