GDS Rate & Inventory Management Specialist 2 (Hospitality)

Location: Onsite four days a week in Scottsdale, Arizona, United States

Company

hirify.global is a global lodging franchisor with 7,500 hotels across 45+ countries and territories, operating in multiple lodging segments.

What you will do

• Resolve complex OTA and GDS issues as an escalation point, partnering with Booking.com, Sabre, Expedia, Choice IT, and distribution stakeholders within service-level timelines.
• Ensure hotel rates and inventory availability are accurately distributed across OTA and GDS channels.
• Load negotiated and chainwide rates and troubleshoot GDS rejects, failed rate loads, and audit issues.
• Lead or support partner and platform onboarding, OTA contract implementation, content audits, and quality assurance controls.
• Maintain OTA/GDS knowledge resources and collaborate with Training on documentation, best practices, product launches, and system enhancements.
• Monitor distribution channels, analyze hospitality distribution trends, and recommend process improvements while providing program management leadership.

Requirements

• 1–3 years of customer service experience in franchising and/or technical support roles required.
• Experience using ticketing applications for issue resolution, such as ServiceNow.
• Proficiency in Microsoft Word, PowerPoint, and Excel required.
• Strong problem-solving, communication, interpersonal, organizational, prioritization, and attention-to-detail skills.
• Ability to independently and collaboratively resolve complex issues across multiple systems, work under pressure, prioritize competing needs, and meet deadlines.
• Comfort working through complexity, ambiguity, and change, with openness to new ideas and approaches.
• High school diploma or GED required, or an equivalent combination of education and relevant work experience.
• Ability to uphold Choice’s Values & Performance.

Nice to have

• Experience with OTA and GDS distribution.
• Knowledge of central reservation systems (CRS) and property management systems (PMS).

Culture & Benefits

• Full-time onsite work in Scottsdale, Arizona, four days per week; visa sponsorship is not available now or in the future.
• Medical, dental, and vision coverage.
• Paid leave and time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Retirement and health savings benefits, employee recognition programs, and discounts at Choice hotels worldwide.
• Culture centered on welcoming and respecting everyone, acting boldly, listening, curiosity, integrity, and continuous improvement.