IT System Administrator (IT Service Delivery)

Company

hirify.global, a business segment of Element Solutions Inc., develops electronic materials and technical solutions for wafer packaging, circuitry, electronics assembly, advanced joining, smart surfaces, and specialized inks and pastes.

What you will do

• Manage day-to-day IT service operations in line with SLAs and service quality standards.
• Handle escalated incidents and service requests, coordinate resolution, and communicate updates to stakeholders.
• Monitor service metrics, analyze trends, and prepare reports to identify improvement opportunities.
• Collaborate with infrastructure, applications, and security teams across the global organization.
• Support system rollouts, upgrades, IT implementations, and process improvements.
• Maintain incident, change, and configuration documentation in ITSM tools while supporting governance, security, and regulatory compliance.

Requirements

• Knowledge of ITIL principles and experience with ITSM tools such as ServiceNow.
• Familiarity with infrastructure, networking, and application support in a corporate environment.
• Ability to manage incident and problem escalations and coordinate resolution across teams.
• Experience tracking KPIs and preparing service reports.
• Strong verbal and written communication skills, including the ability to explain technical issues clearly.
• Understanding of IT governance, cybersecurity, and data protection regulations.
• Ability to assist with IT implementations and upgrades.
• Degree in IT, Computer Science, or a related field; prior experience in IT service delivery or support roles in a global organization is preferred.

Culture & Benefits

• Work within the company’s 5C culture: Challenge, Commit, Collaborate, Choose, and Care.
• Equal employment opportunity is provided regardless of legally protected characteristics.