Customer Experience Specialist (CES) – RD/RBD - Finland (Rare Diseases)

Location: Espoo, Finland; field-based coverage across Finland with travel to healthcare professionals, scientific events, congresses, and internal meetings

Salary: €57,600–€76,800 per year

Company

hirify.global is an R&D-driven, AI-powered biopharma company developing medicines and vaccines to improve people’s lives.

What you will do

• Build and maintain relationships with healthcare professionals, KOLs, and key customers across hematology, immunology, oncology, allergy, and internal medicine.
• Execute brand messaging, sales and marketing plans, and customer engagement activities across multiple rare disease indications, mainly Systemic Mastocytosis and Immune Thrombocytopenia.
• Work with healthcare professionals and budget holders to address access challenges and improve patient outcomes.
• Analyze accounts, create tailored account plans, and prioritize territory activity across multiple products and indications.
• Coordinate customer journeys with Customer Engagement Leads, Medical Advisors, Patient Care Managers, market access, and brand teams.
• Provide field insights, support reimbursement and access activities, and prepare the market for upcoming pipeline launches.

Requirements

• Based in Finland and fluent in Finnish and English.
• More than 5 years of pharmaceutical sales experience, ideally in hematology or a related therapeutic area.
• Relevant specialty care or rare disease portfolio experience; an existing hematology or immunology customer network is a plus.
• Understanding of therapeutic areas, products, competitors, and customers and accounts across hematology and immunology settings.
• Clear understanding of omnichannel engagement and strong digital skills.
• Strong communication, networking, prioritization, collaboration, and self-reliance skills.
• Patient- and customer-centric mindset, growth mindset, and ability to manage a multiple-product, multiple-disease-area portfolio.

Culture & Benefits

• Work in an inclusive, high-performing environment focused on patients, communities, and the planet.
• Collaborate across borders, functions, and North Europe teams on complex healthcare challenges.
• Career development through stretch roles, cross-functional moves, and development opportunities.
• Full-time, externally focused field role with travel across Finland and to relevant scientific and internal events.
• Equal opportunity employment regardless of protected personal characteristics.