Business Analyst Junior+/Middle (Fintech)

Location: Mexico; hybrid work. Relocation support to Mexico is available for the employee and their family.

Company

hirify.global is a fintech company developing a card-based financial product and its supporting delivery operations.

What you will do

• Develop and improve business and operational processes for card inventory, production, and distribution through ambassadors.
• Work directly with partners, including the card factory, and collaborate with Product Managers, Engineers, Analysts, and Operations stakeholders.
• Design interfaces and solutions for internal and backoffice systems.
• Document and maintain operational regulations, workflows, and standards.
• Manage the business backlog: collect, structure, prioritize, and plan requests; write requirements, define tasks, track progress, and control delivery timelines.
• Define operational metrics with product analysts and improve delivery efficiency, productivity, and quality.

Requirements

• Hands-on experience in operational environments and a strong business mindset.
• Experience working with business and product metrics, defining KPIs, and using data for decision-making.
• Experience collaborating with product analysts and translating insights into actionable changes.
• Excellent communication, stakeholder management, and expectation-setting skills.
• Strong critical thinking, including questioning inputs, identifying inconsistencies, and finding root causes.
• Strong structure and organization skills; ability to manage complex processes and multiple workstreams.
• Experience with task decomposition, prioritization, deadline control, and writing structured requirements for engineering teams.
• B2 or higher English level for communication with an international team.

Nice to have

• Experience in contact centers, telesales, customer support, customer care, delivery, operations, or card production.
• Experience in large operational organizations with frontline staff, including delivery services, logistics, warehouses, courier or driver operations, marketplaces, fintech, or e-commerce.
• Experience or understanding of people management, motivation systems, or operational leadership.

Culture & Benefits

• Innovative, collaborative environment with open and transparent feedback.
• Flexible work from the office and a supportive team culture.
• Healthcare coverage, annual leave, and paid sick leave according to applicable policies.
• Relocation support to Mexico for the employee and family.
• Education budget for language lessons, professional training, and certifications.
• Wellness budget for mental health and fitness reimbursements.