Customer Accountant I

Location: Phoenix, Arizona, US

Company

hirify.global is the hiring organization for this customer accounting and collections role.

What you will do

• Support daily implementation activities through meetings, vendor interactions, reporting, and issue resolution.
• Maintain vendor relationships and coordinate with collection vendors on errors, service issues, chargebacks, and returns.
• Reconcile vendor accounts, statements, billing, collection programs, and related reports.
• Manage daily collection escalations and resolve discrepancies involving collections and occasional chargebacks.
• Provide customer-service solutions, collaborate across departments, and support the Client Banking Manager as a subject matter expert.
• Follow SOX controls, company policies, procedures, and confidentiality requirements.

Requirements

• At least 3 years of experience in accounting or accounts payable.
• At least 3 years of experience in implementation and collections.
• Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.
• Proficiency with word-processing and spreadsheet applications, including MS Word and Excel; advanced Excel skills are a plus.
• Knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle.
• Strong communication, customer service, problem-solving, organizational, delegation, time-management, and collaboration skills.
• Attention to detail, urgency, initiative, professionalism, follow-through, ethical standards, and the ability to meet deadlines.
• Ability to maintain strict confidentiality and escalate issues appropriately while remaining composed in challenging situations.

Culture & Benefits

• Values include accountability and customer focus, ethical conduct, courageous decision-making, collaboration, and continuous improvement.
• Equal opportunity employment is provided without regard to protected characteristics listed in the posting.
• Candidate data may be retained for up to two years after the recruitment process with explicit consent.