Monitoring Lead (AI)

Location: Hybrid in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast, United Kingdom

Company

hirify.global delivers technology and transformation solutions and operates an ASPIRE Managed Services hub for Service Management operations, with partnerships including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake.

What you will do

• Own the Event Management tooling environment, including Opsview, Orchestrator, and integrations with Engage, ConnectWise, and ServiceNow.
• Define the Event Management technology roadmap, service offerings, service descriptions, and platform governance.
• Lead configuration and toolset development, including templates, check definitions, orchestration logic, Collector updates, and operating-system support planning.
• Identify and implement AI and automation opportunities to reduce alert noise, accelerate triage, and support proactive incident management.
• Coordinate customer transitions by provisioning, deploying, and validating monitoring environments against agreed scope.
• Collaborate with Infrastructure, Platform, Service Desk, L2, and L3 teams on architecture, integrations, escalations, and continuous improvement.

Requirements

• Proven experience owning Event Management tooling, particularly Opsview, Nagios-based tools, or similar platforms.
• Strong understanding of monitoring architectures, Collector deployment, alert management, and platform integrations.
• Experience leading platform upgrades and migrations across production environments.
• Strong stakeholder management skills with the ability to lead technical and business-facing teams.
• Hands-on experience with automation, orchestration, and system integration.
• Track record of identifying and delivering AI/ML-driven improvements in operational environments.

Nice to have

• Exposure to ServiceNow, AWS, Azure, Ansible, and Terraform.

Culture & Benefits

• Flexible and remote working options supporting work-life balance, within the stated hybrid arrangement.
• Quarterly performance-related profit share scheme and annual and quarterly reward schemes.
• Career progression, mentorship coaching, quarterly career development, educational assistance, and incentivised certifications.
• 24 days of holiday plus public holidays, enhanced family leave, and special leave policies.
• Pension with a 5% employee-matched contribution, private healthcare, life assurance, financial advice, employee discounts, and wellbeing programmes.
• Inclusive workplace with reasonable adjustments available during the recruitment process.