Senior IT Engineer (AI)

Location: Remote in Germany, Ireland, the Netherlands, Portugal, or the United Kingdom

Company

hirify.global is a SaaS form builder helping businesses collect data through forms, surveys, and quizzes.

What you will do

• Own complex IT incidents, requests, technical challenges, and service improvements through resolution.
• Maintain secure, reliable, and scalable internal technology using ITIL practices across incident, change, problem, and service management.
• Identify and implement automation and AI-powered solutions for IT service delivery, productivity, onboarding, offboarding, provisioning, access management, and software lifecycle processes.
• Connect systems using APIs, integrations, scripting, and workflow automation tools, applying appropriate security and governance.
• Own IT services and capabilities, build roadmaps and backlogs, prioritise improvements, and measure service quality, efficiency, reliability, and employee experience.
• Partner with Security, People, Finance, Procurement, and Engineering while leading technical changes, migrations, documentation, and knowledge sharing.

Requirements

• Strong experience in corporate IT engineering, systems engineering, or IT service management within a modern SaaS or technology company.
• ITIL certification and practical experience applying ITIL principles across incident, change, problem, and service management.
• Proven experience troubleshooting complex issues across corporate IT systems, identity, access, devices, applications, and integrations.
• Strong hands-on experience with modern IT environments, particularly Apple devices, Okta, Google Workspace, Slack, and Atlassian.
• Experience building automation using APIs, scripting, integrations, or workflow automation tools, and practical experience using AI to improve IT operations, support, or internal productivity.
• Experience improving employee lifecycle processes, including onboarding, offboarding, provisioning, and access management.
• Strong problem-solving skills, ownership of technical challenges from investigation through resolution, and a product mindset with experience prioritising improvements, managing stakeholders, and delivering measurable outcomes.
• Excellent communication skills and the ability to work effectively across technical and business teams.

Nice to have

• Experience designing AI-driven IT workflows or introducing AI into internal service operations.
• Familiarity with AI agents, intelligent workflow orchestration, and knowledge management systems.
• Experience integrating HR, identity, finance, asset management, and IT service platforms.
• Experience building internal tooling, dashboards, or operational reporting.
• Exposure to security, compliance, endpoint management, and IT governance.
• Experience leading technology migrations or large internal systems improvement projects.

Culture & Benefits

• Work in a small, high-impact IT team focused on ownership, continuous improvement, experimentation, and proactive operations.
• Collaborate across technical and business functions in a culture grounded in respect, transparency, trust, and diverse perspectives.
• Equal-opportunity workplace committed to inclusion and protection from discrimination and harassment.