Manager, Operations, UK (AI-Driven Media)

Location: Manchester, United Kingdom; hybrid working with teams in the office around four days a week. This is a UK-based role requiring the right to work in the United Kingdom.

Company

hirify.global is WPP’s AI-driven media operating unit, combining media, data, partnerships, and the WPP Open platform to deliver personalised media at scale.

What you will do

• Deliver day-to-day Media Operations processes, controls, tools, and guidance across Implementational Planning, Activation, and Specialist Activation teams.
• Maintain training materials, process guidance, documentation, operational tools, trackers, and templates, communicating approved process changes.
• Coordinate ways of working, hand-offs, process improvements, testing, automation changes, and adoption of WPP Open workflows.
• Operate and monitor Campaign Governance, MAP requirements, operational controls, audit evidence, risk and issue logs, and crisis-readiness materials.
• Track Activation financial processes, including Level 1 reconciliations, PO closure, and Media Queries, escalating overdue or recurring issues.
• Own allocated Open Operations activities, including administration, user support, adoption reporting, training administration, testing, and holiday or absence cover.

Requirements

• Ability to operate and monitor defined Media Operations processes and controls across planning and activation teams.
• Ability to maintain operational guidance, training materials, records, documentation, and evidence for Government, WPP, contractual, and audit requirements.
• Ability to coordinate process implementation, workflow changes, testing, operational hand-offs, and third-party agency activity.
• Ability to identify recurring issues, inefficiencies, exceptions, risks, and capability gaps and escalate them through the appropriate route.
• Ability to support allocated Open Operations activities and resolve day-to-day Open queries within the role’s remit.
• Right to work in the United Kingdom.

Culture & Benefits

• Hybrid working model with office attendance around four days a week.
• Medical, group retirement, vision, and dental insurance.
• Significant paid time off, preferential partner discounts, and employee mental health awareness days.
• Access to employee resource groups, in-office events, professional connections, and learning and development opportunities across WPP networks.
• Inclusive working environment focused on trust, respect, creativity, collaboration, and growth; accommodations or flexibility can be discussed during the interview process.

Hiring process

• Only candidates selected for an interview will be contacted.