Quality Assurance Advisor - MAT Cover (Motor Trade/Insurance)

Location: GB Bedford - Franklin Court, Bedford, MK44 3JZ. Full-time, office-based, Monday to Friday, 8:00 am to 5:00 pm. Occasional travel to other hirify.global locations may be required.

Company

hirify.global is a global company focused on customer experience and operational excellence.

What you will do

• Develop and maintain consistent, fair, and transparent audit scopes and quality assurance standards across the business.
• Conduct desktop and operational audits across departments and Operation Centres, including collection, receiving, service orders, and complaints.
• Identify process gaps, risks, trends, and improvement opportunities, escalating significant findings when appropriate.
• Analyse data, reports, and evidence; produce audit reports; and monitor corrective actions through completion.
• Support new sellers, processes, and operational changes by identifying potential risks and control gaps.
• Collaborate with operational teams and support Compliance, Quality, ISO management systems, and external FQR audit activity.

Requirements

• Previous experience in the Motor Trade, Insurance Industry, and/or Quality Assurance.
• High attention to detail.
• Strong analytical and problem-solving skills.
• Organisational and time management skills.
• Strong communication and interpersonal skills.
• Team-player attitude and self-motivation.

Nice to have

• Self-driven approach and a desire for continuous learning.
• Strong integrity when facing challenges.
• Ability to challenge the norm and see the bigger picture.
• Intermediate to advanced Microsoft skills in Excel, Word, and PowerPoint.

Culture & Benefits

• 23 days of holiday plus bank holidays, with an additional day for a personal special occasion.
• One paid day for volunteering with a charity of choice.
• Healthcare Cash Plan and life insurance coverage.
• Contributory workplace pension scheme.
• Discounted company share purchase, Cycle to Work Scheme, fitness videos, gym discounts, and an deals hub.
• Commitment to diversity, inclusion, collaboration, and equal opportunity.