Delegate Manager-Healthcare Events

Location: London, England, United Kingdom

Company

hirify.global designs and delivers brand experiences, including meetings, conventions, congresses, and pharmaceutical events.

What you will do

• Lead delegate teams delivering event registration, attendee management, and event technology projects.
• Coordinate congresses, investigator meetings, advisory boards, and other healthcare and pharmaceutical events.
• Manage client communications, project briefings, timelines, milestones, status updates, and escalations.
• Create and manage delegate communications, registration flows, invitation lists, event emails, websites, reports, and post-event surveys.
• Coordinate travel, flights, room blocks, hotel contracts, supplier reporting, budget reconciliation, and cost-saving initiatives.
• Support junior team members, monitor data-handling processes, and ensure delivery against SLAs and quality standards.

Requirements

• Proven experience delivering Life Sciences and pharmaceutical events, including congresses, investigator meetings, and advisory boards.
• Good knowledge of healthcare industry codes and regulations, including the PhRMA Code, EFPIA Code, anti-bribery requirements, healthcare compliance policies, meal and hospitality limits, and accommodation expense guidelines.
• Experience with industry reporting such as Transfer of Value, healthcare professional, compliance, audit, and data reporting.
• Advanced experience with Cvent and Microsoft Excel, including filtering, summarizing, interrogating, and manually manipulating data.
• Experience with event registration tools, reports, invitation lists, content updates, event emails, multi-path registration flows, travel and hotel modules, website testing, and documentation.
• Excellent understanding of delegate flight and travel management, room block management, hotel contracts, and attrition management.
• Experience managing complex projects, timelines, multiple accounts, inboxes, SLAs, client updates, suppliers, and project budgets.
• Experience handling client and attendee data in accordance with data privacy, security protocols, and GDPR 2018.
• Strong written and verbal communication, presentation, organization, prioritization, time-management, reporting, and problem-solving skills.
• Proficiency with Microsoft Word, PowerPoint, Outlook, and registration software.

Nice to have

• Experience preparing proposals, quotations, letters, client files, and project documentation.
• Experience with trade shows, conventions, congress planning, and housing bureaus.
• Ability to interpret business periodicals, professional journals, technical procedures, and governmental regulations, and to prepare reports, proposals, and business correspondence.

Culture & Benefits

• Collaborative environment focused on bold ideas, curiosity, ownership, and shared success.
• Work across clients, disciplines, accounts, and global teams.
• Company training days and meetings are provided as required.
• Equal opportunity employer committed to diversity, equity, and inclusion.