Manager, Operations, UK (AdTech)

Location: London, United Kingdom. UK-based role with a hybrid approach requiring teams to work in the office around four days a week. Applicants must have the right to work in the UK.

Company

hirify.global is WPP's AI-driven media operating unit, combining media, data, partnerships, and the WPP Open platform to deliver creative personalisation and measurable media growth for leading brands.

What you will do

• Coordinate day-to-day Client Operations processes, tools, guidance, training, onboarding, and agreed ways of working across WPP 650.
• Maintain operational trackers, templates, documentation, SLA information, risk and issue logs, and evidence for governance, contractual, and audit requirements.
• Coordinate Campaign and Forecast Trackers, financial process tracking, client governance, delivery readiness, new-client and third-party onboarding, crisis preparedness, FOI materials, Lot 7 SharePoint administration, and SRM activities.
• Identify recurring issues, duplication, inefficiencies, data-quality problems, and SLA exceptions, escalating risks and improvement opportunities to the VP, Client Team Operations.
• Support testing, implementation, adoption, and continuous improvement of technology, automation, WPP Open workflows, and operational process changes.
• Own allocated Open BAU activities, including administration, user support, adoption reporting, training administration, testing, and operational cover.

Requirements

• Right to work in the UK.
• Ability to coordinate operational processes, timelines, inputs, actions, documentation, and follow-up across Client and specialist teams.
• Ability to maintain accurate operational tools, trackers, guidance, training materials, records, and evidence.
• Ability to monitor SLAs, financial processes, governance requirements, risks, issues, and exceptions, escalating recurring or material problems.
• Ability to support process improvement, technology and workflow testing, implementation, and adoption.
• Ability to provide day-to-day Open Operations support within an allocated remit and escalate technical, product, or significant platform issues appropriately.

Culture & Benefits

• Hybrid working with teams in the office around four days a week; accommodations or flexibility can be discussed during the interview process.
• Inclusive environment built on trust, respect, collaboration, and employee resource groups.
• Opportunities to use global hirify.global and WPP networks for professional connections, learning, and development.
• Benefits include medical, group retirement, vision and dental insurance, significant paid time off, partner discounts, and employee mental health awareness days.
• Frequent in-office events showcase team achievements, share thought leadership, and celebrate holidays and milestones.