OSC Hardware Support Specialist

Location: Onsite in Sterling, Virginia, United States; teleworking is not authorized. Occasional visits to local warehouses, 0%–20% travel, and occasional after-hours support during critical events may be required.

Salary: $140,000–$175,000 USD annually.

Company

hirify.global delivers mission and technical expertise for national security, technology, and defense challenges.

What you will do

• Provide tier-level hardware troubleshooting and support to Field Service Representatives and military or Army personnel through phone, email, and chat.
• Manage Jira lifecycle ticketing and Confluence documentation, including troubleshooting steps, issue tracking, and Failure and Corrective Action Reports.
• Coordinate with Systems Engineering and cross-functional teams on operational tasks, status reporting, problem management, and hardware issue resolution.
• Support PDSS reviews, PMCS findings, ad hoc system configurations, system checkouts, hardware or software installation validation, and anomaly resolution.
• Track LRUs through RMA workflows, manage operational hardware shipments, update asset records, and support inventory management.
• Provide hands-on support for fielding and pre-fielding operations, including system assembly, hardware troubleshooting, equipment teardown and packing, and trend or failure analysis reporting.

Requirements

• 10+ years of demonstrated and relevant experience in hardware support or systems engineering.
• Bachelor’s degree or an equivalent combination of education and demonstrated work experience.
• Active TS security clearance with SCI eligibility.
• CompTIA Security+ certification or the ability to obtain it within 90 days of hire.
• Proven hardware troubleshooting, repair, and diagnostic skills.
• Strong problem-solving abilities under pressure and excellent interpersonal communication.

Nice to have

• Experience supporting Department of Defense programs.
• Proficiency with Jira, Confluence, and automated project management tools.
• Experience with inventory management, asset tracking, and RMA workflows.
• Strong technical writing skills for documentation, reporting, and trend analysis.
• Ability to drive tasks independently while collaborating effectively in a team environment.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Account with company contribution.
• Paid time off, paid holidays, and paid parental leave.
• 401(k) with company match.
• Training and development opportunities, award programs, and company-sponsored events.
• Focus on employee well-being, professional growth, and work-life balance.