Senior Technical Applications Scientist

Location: Singapore - Woodlands - NorthTech

Employment type: Full time

Company

hirify.global develops genomic technology that supports life-science discoveries, early disease detection, diagnosis, and treatment development.

What you will do

• Provide technical support for hirify.global Laboratory Services, platforms, applications, and workflows, independently managing complex customer cases through resolution.
• Coordinate customer requirements and issue resolution with laboratory operations, commercial, quality, regulatory, product, software, and other technical teams.
• Lead or contribute to troubleshooting, root-cause investigations, complaint investigations, and corrective or preventive actions.
• Monitor case and service trends, implement improvements to workflows and support tools, and contribute to new service introductions and workflow changes.
• Develop technical documentation, troubleshooting guides, training materials, and knowledge-base content; provide peer coaching and customer education.
• Maintain accurate, traceable records and support quality reviews, audits, inspections, risk identification, and mitigation.

Requirements

• Bachelor's degree in Life Sciences, Molecular Biology, Clinical Laboratory Science, Biotechnology, Bioinformatics, Engineering, or a related scientific or technical discipline; equivalent relevant education and experience may be considered.
• Typically 5+ years of relevant experience in technical support, applications support, laboratory operations, service delivery, life sciences, diagnostics, or a related field.
• Experience independently resolving complex technical or customer issues and coordinating work across multiple functions.
• Working knowledge of molecular biology, sequencing, clinical laboratory services, or related technologies relevant to the assigned service portfolio.
• Experience with structured troubleshooting, root-cause analysis, complaint handling, case documentation, and process improvement.
• Ability to communicate complex technical information clearly to customers and internal stakeholders.
• Responsibilities require compliance with quality systems, data privacy requirements, regulatory expectations, accreditation standards, and business procedures.

Nice to have

• Advanced degree.
• Experience in a regulated laboratory, diagnostics, biotechnology, healthcare, or life-sciences environment.
• Experience using CRM, case-management, quality, or knowledge-management systems.

Culture & Benefits

• Inclusive environment focused on belonging, collaboration, openness, and alternative perspectives.
• Employee Resource Groups provide career development, cultural awareness, and social responsibility opportunities.
• Equal opportunity employment and pay equity regardless of gender, ethnicity, or race.
• Background checks may be conducted after a conditional offer, in accordance with applicable laws.
• Generative AI is prohibited in the application and interview process; accommodation support is available on request.

Hiring process

• The position remains posted until a final candidate is selected or enough qualified applications are received.
• A background check may affect a conditional offer where permitted by applicable local, state, and federal laws.