Director, Technical Services - APAC

Location: Singapore (hybrid) or Australia, primarily on-site with some flexibility possible; occasional regional travel across APAC and periodic meetings or conferences in Lund, Sweden.

Company

hirify.global creates network technology solutions for video surveillance, access control, intercom, audio systems, and intelligent analytics applications.

What you will do

• Set the direction for APAC Technical Services and translate strategy into practical plans.
• Evolve the support model, team structure, and capabilities to meet changing business needs.
• Align regional teams with global Technical Services and headquarters.
• Improve customer and partner support, escalation management, and service consistency.
• Explore AI, automation, and self-service to improve service quality and productivity.
• Partner with Sales and channel teams, develop Technical Services leaders and teams, and report on performance and improvement opportunities.

Requirements

• Strong leadership experience in B2B technical support, technical services, or service delivery.
• Experience leading managers and technical teams across multiple locations or markets.
• Knowledge of IT infrastructure, including servers and networks.
• Demonstrated success improving support operations while balancing customer and business needs.
• Customer-success mindset and ability to influence Sales, partners, and global teams.
• Confidence leading critical customer escalations and developing people.

Nice to have

• Experience in the security industry.

Culture & Benefits

• Positive, collaborative workplace with a focus on community, creativity, inclusion, diversity, and sustainability.
• Team Fika activities supporting connection and collaboration.
• Learning and development opportunities.
• Country-specific benefits may include group health insurance, gym or home internet allowances.
• Free counselling through the Employee Assistance Program.

Hiring process

• Submit a resume outlining suitability for the role.
• Shortlisting takes place on a rolling basis.
• Applicable background checks may be required, with notice provided before verification.