Field Support Technicians (IT Support)

Location: Brisbane, Queensland, Australia; hybrid arrangement with work from home once a month and on-call responsibility.

Company

hirify.global provides IT services and workplace technology support to customers.

What you will do

• Provide desktop support to users, including senior executives, through face-to-face, telephone, and remote support channels.
• Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, peripherals, hardware, and software.
• Record and manage IT assets, incidents, service requests, work orders, time entries, and technical notes.
• Prioritize requests and existing work according to urgency and business requirements.
• Complete assigned work within agreed service timeframes and follow workplace health and safety requirements.

Requirements

• Working knowledge of computer hardware and operating systems.
• Strong attention to detail, accuracy, time management, and workload organization.
• Clear written and verbal communication skills and a professional, customer-focused approach.
• Ability to assist users with varying levels of technical knowledge.
• Ability to work independently and collaboratively with colleagues and other technical teams.
• Current Australian driver's license.
• Successful applicants must meet DXC's pre-employment screening requirements, which may include a National Police Check, employment screening, and drug and alcohol testing.

Nice to have

• ServiceNow experience.

Culture & Benefits

• Full-time schedule with no shift work, generally 8:00–16:00 or 9:00–17:00.
• On-call responsibility.
• In-person collaboration is prioritized, with flexibility supporting wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.
• Expected start approximately 4–6 weeks after hiring.