Data Solutions Support Specialist

Location: Perth, Australia; hybrid schedule with 2 days per week in the local office and the remainder home-based

Company

hirify.global develops earth sciences technology that helps organisations manage underground data, develop mineral resources, design infrastructure, source renewable energy, and reduce environmental impact.

What you will do

• Provide level 2 technical support for hirify.global Data Solutions applications, including MX Deposit and Imago, through email, telephone, and remote sessions.
• Prioritize, triage, track, and resolve technical support requests while maintaining clear and timely customer communication.
• Deliver or support virtual and in-person onboarding, training, and deployment activities.
• Create quick-start guides, learning paths, on-demand training materials, and reusable knowledge-base content using Knowledge Centred Support principles.
• Identify support-process improvements, design solutions with senior team members, and contribute to adoption.
• Collaborate with escalated technical staff, sales, development, and other support teams; contribute to projects and lead minor projects with supervision.

Requirements

• Post-secondary degree in Data Management or Computer Science and at least two years of experience in a Data Management or Computer Science role.
• Strong computer literacy and proficiency with database management applications, including Microsoft Excel and Microsoft Access.
• Proficiency with database engines and management tools, including SQL and MongoDB.
• Proficiency with reporting tools such as Power BI and Pentaho, and REST API tools such as Postman.
• Experience troubleshooting web application communication using browser inspectors and an interest in automating data processes to improve business efficiency.
• Excellent analytical, troubleshooting, and problem-solving skills, with a strong customer-service orientation and focus on resolving customer issues quickly.
• Excellent written and verbal English communication skills, strong organization and prioritization skills, and the ability to work effectively with internal and external contacts with minimal supervision.

Nice to have

• Experience with earth science applications such as Leapfrog, Oasis montaj, Central, or other hirify.global applications.
• Experience working with geological datasets.
• Experience in a geo-related science role or a support role within the earth sciences industry.
• Secondary-language communication skills.

Culture & Benefits

• Hybrid work arrangement with two days per week in the local office and the remaining days home-based.
• Collaborative environment focused on curiosity, positive change, inclusion, equity, and accessibility.
• Location-specific employee benefits are available; details are provided by Talent Acquisition.

Hiring process

• Accommodation is available during the recruitment process upon request.