IT and Cloud Support Tech (AWS)

Location: Hybrid, in person-first; based at the Surry Hills HQ in Sydney and working from the office 4 days a week.

Company

Customer Intelligence Platform company that unifies feedback from sales calls, support tickets, and research into an AI-powered intelligence layer for organizations.

What you will do

• Manage employee onboarding and offboarding, including device provisioning, account setup, and access management.
• Own the MDM platform and maintain a secure, current, and well-configured Mac fleet.
• Configure and maintain SSO/SAML integrations, troubleshoot devices, operating systems, networks, and office infrastructure, and support meeting-room AV equipment and hardware vendors.
• Manage networking equipment, WiFi, and multi-site WAN connections across the Sydney and San Francisco offices.
• Support AWS cloud operations under the guidance of platform engineers, including IAM access, deployment pipelines, infrastructure troubleshooting, service health checks, cloud-cost monitoring, and runbook documentation.
• Work with security, engineering, and operations teams while helping shape IT and cloud practices and developing cloud engineering skills through mentorship.

Requirements

• Solid IT fundamentals, including end-user support, device management, and network troubleshooting.
• Basic understanding of AWS services including EC2, S3, IAM, and Lambda, with some hands-on cloud experience preferred but not required; formal certifications are not required.
• Methodical troubleshooting skills and the ability to diagnose technical problems persistently.
• Clear communication skills for explaining technical issues to non-technical colleagues and asking for help when needed.
• Proactive and organized approach to identifying problems and managing multiple workstreams.
• Motivation to develop cloud and systems engineering skills beyond traditional IT support.

Nice to have

• Experience with Mac environments and MDM tools such as Kandji, Jamf, or similar.
• Demonstrated interest in learning cloud technologies.

Culture & Benefits

• In-person-first collaboration in the Sydney office, with a flexible remote setup for the US team.
• Competitive base salary, equity options, and a collaborative environment with regular team and company events.
• Flexible learning and development and wellness benefits, including a $3000 L&D allowance or up to $1000 for wellness.
• Four weeks of accrued leave, floating public holidays, bonus Kit Kat days, and an additional four weeks off after four years.
• Up to four weeks of work from anywhere per year, plus parental leave of 20 weeks for primary caregivers and 12 weeks for secondary caregivers with return-to-work support.
• US benefits including health, dental, vision, and 401(k); applications from underrepresented groups are encouraged.