ICT - Operations Support Officer (Mining)

Location: Onsite in Weipa, Queensland, Australia; occasional interstate travel and travel to mining sites within and outside Queensland.

Company

hirify.global is an Australian ASX-listed advisory and IT solutions company operating across Australia, New Zealand, Singapore, Hong Kong, and the USA.

What you will do

• Process and manage support tickets for Weipa Operations.
• Provide computer, telephony, desktop application, video conferencing, and collaborative application support.
• Build and triage computers and improve the user experience across onsite operations.
• Maintain critical IT infrastructure and respond to high-criticality incident call-outs.
• Collaborate with application subject matter experts and the IS&T Superintendent to deliver high-quality support.

Requirements

• At least 3 years of experience supporting a mid-to-large Windows desktop environment.
• Demonstrated experience providing high-quality IS&T support and customer service to clients in person and through remote support.
• Strong safety focus and excellent customer engagement skills.
• Strong, demonstrable problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build trusted relationships and maintain a strong commitment to service and technical excellence.
• Ability to work collaboratively, contribute to teamwork, and share responsibility for achieving results.

Nice to have

• Cisco networking experience.
• A degree in IT, communications, or an equivalent discipline.
• Microsoft Server experience.
• Application support experience.
• Mining experience.
• LTE network support experience.
• ITIL service management experience.
• Microsoft certification for Windows 10.

Culture & Benefits

• Permanent full-time employment in a supportive, collaborative, and innovation-focused environment.
• Employee benefits, recognition, and wellbeing platform.
• Career growth through succession planning, internal promotions, mentorship, professional development, certifications, and study assistance.
• Mental health support through an Employee Assistance Program.
• Support for family and caring responsibilities, including paid parental leave.
• Employee referral program with monetary incentives and support for veterans.